Privacy Policy
Our Promise To You
Below is a list of what personal data we may collect from you when we may collect it and what we may receive from other sources.
1) When you register on-line for our Services you may provide us with:
- Personal details, including postal and billing addresses, email address, phone number and title.
2) When you shop with us on-line we may collect:
- Information about your purchases (for example, what you have bought, when you bought it and how you paid for it)
- Information about your on-line browsing behaviour and when you click on our items.
3) When you contact us or we contact you or you take part in promotions, competitions, surveys:
- Personal data you provide anytime you contact us (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media
- Details of the emails and other digital communications we send to you that you open and which links you click on
- Your feedback and contributions to customer surveys and questionnaires
4) Other sources of personal data: We may also use personal data from other sources, such as specialist companies that supply information, online media channels and public registers. This other personal data helps us to:
- Review and improve the accuracy of the data we hold.
- Improve and measure the effectiveness of our marketing communications, including online advertising.
How And Why Do We Use Personal Data
We use personal data to:
- Manage your customer accounts, to provide you with the goods and services you want to buy and to help you with any orders and refunds you request.
- We use cookies and similar technology on our website to improve your customer experience. If you wish to prevent your computer or mobile phone from accepting cookies you can disable them but it may negatively affect your browsing experience. For more information on cookies and how to switch them off see the Cookies and Similar Technologies section.
- We rely on personal data as market research to help improve our product range, services, stores, and information technology systems.
- To help detect fraud or other crime.
- By better understanding your shopping behaviour we are able to provide you with more personalised offers and services to best meet your needs.
- To contact you regarding our services, customer service queries you have (including via phone, email, post of social media), warranties, and updates on repairs.
- To manage any promotions or competitions you have chosen to enter.